Do you offer free estimates?+
Yes — every estimate is free with no obligation and no residential deposit required. Use L&G Advisor to send the details of your cleaning request, then Luis reviews the request and confirms the final quote before any work begins.
Are you bonded and insured?+
Yes — L&G Cleaning Services is fully bonded and insured for your peace of mind.
Do you offer any discounts?+
We offer a 10% senior discount (65+), plus recurring-service savings: 20% off weekly, 15% off bi-weekly, and 10% off monthly cleanings. Senior and recurring discounts cannot be combined.
What is your satisfaction guarantee?+
We stand behind a free return cleaning for missed areas. If anything isn't right, tell us as soon as possible and we offer a return clean of missed areas for free. Luis confirms the arrangements.
What cleaning supplies do you use?+
We bring our own professional supplies and equipment at no extra charge; some products are eco-friendly. If you prefer specific products, just let us know.
What areas do you serve?+
We serve Denver, Centennial, Aurora, Parker, Castle Pines, Castle Rock, Englewood, Elizabeth, Greenwood Village, Littleton and Cherry Hills Village, Colorado.
Do you speak Spanish?+
Yes — our team is bilingual and happy to serve you in English or Spanish. Sí, hablamos español.
Do I need to pay a deposit to book?+
No deposit is required. You only pay once the job is done and you're happy with the results.
Do you clean homes with pets?+
Let us know about pets. Please preferably keep them outside or secured in a cage during cleaning.
What is your cancellation or rescheduling policy?+
Just call (303) 944-4318 or email Lguzman@lngcleaning.com with as much notice as you can. There's no fixed minimum-notice window and we never charge a cancellation or no-show fee.
Do you accept last-minute or same-day bookings?+
Yes, when possible — we try to accommodate last-minute or same-day requests based on crew and schedule availability. A rush fee applies: a $100 minimum (more depending on job size), or $200 for weekend rush requests. Call (303) 944-4318 to check availability.
What happens if a booked job needs to be cancelled for bad weather?+
We make our best effort to keep every appointment, even in bad weather. If it truly can't be kept safely, our standard no-fee cancellation policy applies — call or email us with as much notice as possible and we'll get you rebooked at no charge.
What happens if something is damaged during a cleaning?+
Please report any damage to Luis as soon as possible. L&G is bonded and insured; Luis reviews the situation and confirms next steps. Notice something after the crew leaves? Just call or email us as soon as you spot it and the same process applies.
How soon should I book a move-out cleaning?+
We recommend booking your move-out (or move-in) cleaning about a week ahead of your target date, since it gives us time to lock in a crew and time slot — especially helpful because move dates often shift.